General Telemarketing Rules and Regulations
‘This link is for the National Do Not Call List
http://www.crtc.gc.ca/eng/telemarketing.htm


The CRTC runs the Canadian DNCL  Here is a link for filing a complaint
http://www.crtc.gc.ca/rapidsccm/register.asp?lang=e
Collection Agencies
Information on collection agencies
Here are the Canadian Rules for Debt Collectors courtesy of http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/h_ca02149.html
A collection agency is a company that intervenes to recover money owed by people in debt. Your creditors — the people to whom you owe money — pay these agencies to recover the amounts you owe them. If you owe money to a company or a supplier and have not recently sent in your payment, that company or supplier can turn your file over to a collection agency. Here are some useful tips:

• You must be notified in writing that your file has been given to a collection agency. Don't panic. The agency is trying to recover the money you owe its client.
  
• If possible, pay the amount you owe.
  
• If you are unable to pay it all at once, contact the agency and explain.
  
• If you reach an agreement with the agency, get it in writing.
  
• Never send cash. Make sure that you obtain a receipt for your payment from the agency.
  

Do you feel you have been treated unfairly by a collection agency? Although the regulations differ slightly across Canada, a collection agency is usually only allowed to do certain things. Find out more so that you will be able to protect yourself from aggressive debt collectors The complete list of what debt collectors can and cannot do, as well as contact information, are available in the Canadian Consumer Handbook.  http://www.consumerhandbook.ca/en/topics/financial/collection-agencies
For example, a representative of a collection agency must not make telephone calls of such a nature or frequency as to constitute harassment of you or your family. There are certain times when a representative must not call you at all (which vary from one province or territory to another).
Specific rules by province / territory
You can view the specific rules that apply to collection agencies where you live. Click on your province or territory to access the information from the appropriate government agency regarding collection agencies' practices:
If the following document is not accessible to you, please contact us to obtain other appropriate formats.
Alberta
What Creditors Can Do If You Can't Pay (PDF, 569 KB, 8 pages) http://servicealberta.gov.ab.ca/pdf/tipsheets/What_Creditors_Can_Do_If_You_Cant_Pay.pdf
Bill Collection and Debt Repayment http://www.servicealberta.gov.ab.ca/pdf/tipsheets/Bill_Collection_and_Debt_Repayment.pdf
British Columbia
Knowing Your Rights and Responsibilities http://consumerprotectionbc.ca/index.php/consumers-debt-collection/consumer-tips/241-debt-collection-knowing-your-rights-and-responsibilities
Business Practices and Consumer Protection Act http://www.bclaws.ca/EPLibraries/bclaws_new/document/ID/freeside/04002_00
Manitoba
Collection Practices http://www.gov.mb.ca/fs/cca/cpo/pdf/Collection_Practices.pdf
The Consumer Protection Act http://web2.gov.mb.ca/laws/statutes/ccsm/c200e.php
New Brunswick
Collection Agencies Act (PDF, 53 KB, 6 pages) http://laws.gnb.ca/en/ShowPdf/cs/2011-c.126.pdf
Newfoundland and Labrador
Collection Agencies — Consumer Rights Pamphlet (PDF, 62 KB, 2 pages) http://www.gs.gov.nl.ca/consumer/collection/collection_agencies.pdf
Collection Agencies — Frequently Asked Questions http://www.gs.gov.nl.ca/faq/collection_faq.html
Northwest Territories
Consumer Protection Act (PDF, 312 KB, 74 pages) [url=http://www.justice.gov.nt.ca/Legislation/..PDFACTSConsumer Protection.pdf]http://www.justice.gov.nt.ca/Legislation/..%5CPDF%5CACTS%5CConsumer%20Protection.pdf[/url]
Nova Scotia
Collection Agencies Act http://nslegislature.ca/legc/statutes/collecta.htm
Nunavut
Consumer Protection Act (PDF, 312 KB, 74 pages)  [url=http://www.justice.gov.nt.ca/PDF/ACTS/Consumer Protection.pdf]http://www.justice.gov.nt.ca/PDF/ACTS/Consumer%20Protection.pdf[/url]
Ontario
Collection Agencies http://www.sse.gov.on.ca/mcs/en/Pages/Personal_Finance_Collection_Agencies.aspx
Prince Edward Island
Rights and Responsabilities of Consumers http://www.gov.pe.ca/consumerservices/index.php3?number=1040133&lang=E  
Quebec
es comptes en souffrances (In French Only)  http://www.opc.gouv.qc.ca/Documents/Publications/Depliants/DEP_Compte_Souffrance.aspx
Saskatchewan
Problems with collection agencies  http://www.justice.gov.sk.ca/problems-with-collection-agencies
Yukon
Consumers Protection Act (PDF, 527 KB, 80 pages) [url=http://www.justice.gov.nt.ca/Legislation/..PDFACTSConsumer Protection.pdf]http://www.justice.gov.nt.ca/Legislation/..%5CPDF%5CACTS%5CConsumer%20Protection.pdf[/url]